Return Policy
Last updated: August 16, 2026
The short version
You have 30 days from the day your order is delivered to request a return. The item must be unused, in its original condition and packaging. Once we receive it, your refund is issued within 5–10 business days to your original payment method.
What can be returned
Almost everything. To be eligible, the item must be:
- Unused, unworn and unwashed
- In its original packaging, with any tags still attached
- In the same condition you received it
- Requested within 30 days of delivery
What cannot be returned
For hygiene and safety reasons, we cannot accept returns on:
- Items that have been used, worn, washed or damaged after delivery
- Products where a sealed hygiene wrapper has been opened (mouthpieces, breathing trainers, waist trimmers, swim goggles)
- Items returned without prior authorization from us
- Gift cards
How to start a return
- Email rianovastore@gmail.com with your order number and the reason for the return.
- We reply within 1 business day with a Return Authorization and the return address.
- Ship the item back within 14 days of receiving that authorization.
- Email us the return tracking number so we can watch for it.
Please do not send anything back before you receive a Return Authorization. Unauthorized returns cannot be processed or refunded.
Who pays for return shipping
| Reason for return | Who pays return shipping |
|---|---|
| Changed your mind / didn't fit / not what you expected | Customer |
| Wrong item sent | Rianova |
| Item arrived damaged or defective | Rianova |
| Item never arrived | Rianova |
We recommend using a trackable shipping service. We can't issue a refund for a return we never receive.
Damaged or defective items
Inspect your order as soon as it arrives. If anything is damaged, defective or incorrect, email us within 7 days of delivery with a photo. We'll send a replacement or refund you in full — and we cover the return shipping. You will not be asked to pay anything.
Refunds
Once we receive and inspect your return, we'll email you to confirm it was approved. Your refund is then issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take a few additional days to appear on your statement.
Original shipping charges are non-refundable, except when the return is our fault (wrong, damaged or defective item), in which case we refund everything you paid.
Exchanges
The fastest way to get a different color or size is to return the original item for a refund and place a new order. Email us and we'll walk you through it.
Cancellations
You can cancel an order for a full refund within 12 hours of placing it, as long as it hasn't shipped yet. Email rianovastore@gmail.com with your order number as soon as possible. Once an order has shipped, it falls under the return process above.
Late or missing refunds
If you haven't received your refund after 10 business days, check your bank account and contact your card issuer first — processing times vary. If it still hasn't appeared, email us and we'll trace it with you.
Questions
Email rianovastore@gmail.com — a real person replies within 1 business day.