Shipping Policy
Last updated: August 16, 2026
Where we ship
Rianova currently ships to all 50 U.S. states, including Alaska and Hawaii. We do not ship internationally at this time, and we do not ship to P.O. boxes or APO/FPO addresses.
How long it takes
Your total delivery time is order processing time + shipping time.
| Stage | How long |
|---|---|
| Order processing | 1–2 business days |
| Shipping (Standard) | 7–15 business days |
| Total estimated delivery | 8–17 business days |
Business days are Monday through Friday and exclude U.S. federal holidays. Orders placed after 2:00 PM Eastern Time, or on a weekend or holiday, begin processing the next business day.
We publish the honest range rather than a best-case number. Most orders arrive toward the earlier end of it, but we would rather set the right expectation than surprise you.
Shipping costs
| Order total | Shipping cost |
|---|---|
| $50.00 and above | FREE |
| Under $50.00 | Calculated at checkout |
Your exact shipping cost is always shown at checkout before you pay. There are no hidden fees added after purchase.
Order tracking
As soon as your order ships, we email you a tracking number. Tracking information can take 2–5 business days to begin updating after you receive it — this is normal and does not mean your package is lost.
You can follow your order at any time on our Track Order page.
Split shipments
If you order several items, they may arrive in separate packages on different days at no extra cost to you. You'll receive tracking for each package.
Wrong or incomplete address
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we'll contact you to arrange reshipping; the cost of the second shipment is the customer's responsibility.
If you spot a mistake, email us at rianovastore@gmail.com within 12 hours of ordering and we'll do our best to correct it before the order ships.
Delayed, lost or damaged packages
- Delayed: if your order hasn't arrived 5 business days after the end of the estimated window, contact us and we'll open an investigation with the carrier.
- Lost: if the carrier confirms your package is lost, we will reship it or refund you in full. Your choice.
- Damaged: email us a photo within 7 days of delivery and we'll send a replacement or refund you in full at no cost.
Customs and taxes
All prices are shown in U.S. dollars (USD). Applicable sales tax is calculated at checkout. Because we only ship domestically within the United States, there are no customs duties or import fees on your order.
Questions
Email rianovastore@gmail.com — we reply within 1 business day.